Town Notices

Resumption of Water Service Disconnections for Non-Payment

Due to the economic disruption caused by the Covid-19 pandemic the Digby Water Commission put in place customer relief measures including not charging interest on late balances during the period March 1 to July 1 and suspension of service disconnections for non-payment since March 1, 2020.

As many restrictions are now lifted, and businesses and schools are re-opening, we will be resuming disconnections for non-payment effective September 30, 2020.

However, we want to assure you that we continue to be committed to assisting our customers. We know that many Nova Scotians continue to struggle with the impacts of the pandemic, and our commitment to work one-on-one with customers will not change. We have and will continue to actively encourage any customer who is struggling to pay their bill to call us so we can work with them to find a solution.

Notices of disconnection will be sent out in early October to those customers who still have balances over 90 days in arrears and who have not contacted the Digby Water Commission and entered into a signed payment arrangement. This notice will be followed up with a door-knob notice giving 10 days to make payment in full to avoid disconnection. Water service disconnections will begin October 31st at the earliest.

As always, we are here to work with our customers through these difficult times. If you have any questions, or concerns, please contact Joy Robbins, our Tax and Utility Clerk, at 902-245-4769.

Sincerely,
Tom Ossinger, CAO